Delivery, Returns & Cancellations
Hello Marilu is a small business, and we only keep a small number of products in stock. A lot of orders are actually made per order for our lovely customers, which does means they can take around 3-4 days to be dispatched. At busy periods such as Christmas, or for personalised orders, we may take up to a week to dispatch, this does not include the delivery time. If you have any concerns about your delivery date, or need an item quickly then please do get in touch as we will always try our best to accommodate your needs.
UK online orders are generally sent by Royal Mail first class post, so you should receive them within 1-2 days of the dispatch date. We will always notify you of your dispatch date by email.
UK orders from markets or events are generally sent FOC by second class post and should arrive within 3-5 days of your dispatch date.
International orders are generally sent by International Standard post, with delivery usually taking a week from dispatch. You will be notified of your dispatch date by email. Please note international delivery times can vary, especially at busy periods such as Christmas, so please allow sufficient time when placing your order. We are not responsible for international customs, duties or taxes.
Returns and Refunds
Customer satisfaction is extremely important to us and we hope that you will always be happy with your products. In the event that you wish to return an item please email us so we can discuss the return procedure. We do ask that you pay the return postage and package the item carefully. Once the item is received back to us in an unused, re-saleable condition we will issue a refund for the item only, not for the original or return postage. Please note it is your responsibility to return the goods to us in good condition so please return by recorded mail or at least with proof of postage from your local post office. We can't take responsibility for lost or damaged items.
Unfortunately we can't accept returns of personalised products, however if you do have any issues with a personalised item then please do get in touch as we may be able to help resolve the problem.
If your item is damaged or incorrect then we will endeavour to replace free of charge once we have more information from you.
Cancelling an order
If you wish to cancel an order please email us to check the order has not yet been processed and dispatched. We don't generally offer refunds or cancellations on workshops or personalised gifts, however you can still get in touch to discuss potential options. It is within our right to refuse a cancellation if the order has already been processed or dispatched.